Privacy Policy

This Privacy Policy describes how the Bespokible Shopify app ("we", "us", or "our") collects, uses, and shares information when you install or use our app in connection with your Shopify store.

1. Information We Collect

When you install and use the app, we may collect the following:

• Shop information such as your shop name, shop domain, contact email, plan, and other basic store metadata provided by Shopify.
• Order and product information that is required for the app to function, such as product details, line items, order IDs, and related customization data.
• Customer information that is relevant to the app’s functionality (for example, names, email addresses, and order-related details), as provided by Shopify in the scopes you grant to the app.
• App usage information such as how you configure and use the app, basic technical information about your device and browser, and logs generated by our systems for security, support, and performance monitoring.

We do not intentionally collect information outside of what is necessary to provide and improve the app, or beyond what is made available to us by Shopify according to the permissions you approve during installation.

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and support the functionality of the app.
• Customize and improve the app experience for your store.
• Respond to your requests for support, troubleshooting, or other inquiries.
• Maintain the security and integrity of our services, including monitoring, auditing, and preventing abuse.
• Comply with legal obligations and enforce our terms and policies.

3. Sharing and Disclosure

We do not sell your personal information. We may share information in the following circumstances:

• With service providers who assist in hosting, infrastructure, logging, data storage, or other technical operations necessary to provide the app. These providers are only permitted to use the information to perform services on our behalf.
• To comply with law or a valid legal request, such as a subpoena, court order, or other governmental demand, where we believe in good faith that disclosure is required.
• To protect rights and safety of our users, third parties, or ourselves, including enforcing our terms and preventing fraud or security issues.
• In a business transfer, such as a merger, acquisition, or sale of assets, where your information may be transferred as part of that transaction, subject to the same or equivalent privacy protections.

4. Data Retention

We retain information for as long as necessary to provide the app and to fulfill the purposes described in this policy. We may also retain certain information where required to comply with legal or regulatory obligations, resolve disputes, or enforce our agreements.

If you uninstall the app from your Shopify store, we will stop collecting new information from your store. We will then either delete or anonymize/store securely the information we hold within a reasonable period, except where a longer retention period is required by law.

5. Your Rights and Choices

Depending on your location, you may have certain rights in relation to your personal information, such as the right to access, correct, or delete data that we hold about you. You may also have the right to object to or restrict certain processing activities.

If you would like to exercise any of these rights, please contact us using the details in the "Contact Us" section below. We may need to verify your identity and coordinate with Shopify, as applicable, to respond to certain requests.

6. Shopify and Third-Party Services

Your use of Shopify and your relationship with Shopify are governed by Shopify’s own terms and privacy policy. We do not control how Shopify or other apps handle your data, and this policy applies only to our app.

For more information on how Shopify handles personal information, please see Shopify’s privacy policy at: https://www.shopify.com/legal/privacy.

7. Security

We use reasonable technical and organizational measures to protect the information we process. However, no method of transmission over the Internet or method of electronic storage is completely secure, so we cannot guarantee absolute security.

8. Children

Our app is intended for use by businesses and is not directed to children. We do not knowingly collect personal information from children under the age of 16. If we learn that we have collected such information, we will take steps to delete it.

9. Changes to This Policy

We may update this Privacy Policy from time to time, for example to reflect changes to our practices or for other operational, legal, or regulatory reasons. If we make material changes, we will update the date at the top of this page and, where appropriate, provide additional notice (such as within the app).

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Email: [email protected]
Address: Bespokible, Bangalore, Karnataka, 560001, India

Please replace the placeholder contact details above with your actual contact information before submitting your app for review.